Shipping
Shipping & Delivery
We want your order to arrive safely and as smoothly as possible. Please review our shipping and delivery information below.
Processing Time
Because many of our products are personalized, most orders require 2–5 business days for design and production before shipping.
Estimated Shipping Time
Delivery times vary depending on destination, product type, and local carrier service. In most cases, orders arrive within 7–15 business days after shipment.
Tracking Information
Once your order has shipped, you will receive an email with tracking details if tracking is available for your shipment.
Custom Order Notice
Personalized products may require additional preparation time depending on design complexity, revision requests, and seasonal order volume.
Shipping Delays
Shipping estimates are not guaranteed. Delays may occur due to weather, customs, carrier issues, holiday demand, or incorrect shipping information.
Incorrect Address
Please make sure your shipping address is correct at checkout. We are not responsible for delivery issues caused by incomplete or incorrect address details provided by the customer.
Lost or Delayed Packages
If your package appears delayed or missing, please contact us and we will do our best to help investigate with the carrier.
Questions About Delivery
If you have any shipping questions, please contact us at support@pawstorystudio.com.