Refund
Return & Refund Policy
We want you to feel confident ordering from PawStory Studio. Please read our policy below for custom and non-custom products.
Custom and Personalized Products
Because most of our items are personalized or made to order, custom products are generally non-returnable and non-refundable unless they arrive damaged, defective, or incorrect.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery and include clear photos of the item and packaging.
Wrong Item Received
If you receive the wrong product, please contact us as soon as possible. We will review the issue and work with you on an appropriate solution.
Order Cancellations
Orders may only be canceled before production begins. Once design or production has started, cancellation may no longer be possible for personalized items.
Change of Mind
Due to the custom nature of many of our products, we do not usually accept returns or refunds for change-of-mind purchases.
Refund Review
Approved refunds will be processed back to the original payment method. Processing time may vary depending on your payment provider.
How to Contact Us
For any return or refund request, please contact us at support@pawstorystudio.com and include your order number and a brief description of the issue.